Terms & Conditions

Flatware Condition

All flatware is polished and buffed to remove most, if not all of the fine usage marks. All flatware pieces are in excellent, like new condition. If there is any doubt in your mind about the items found on our website or if you require additional information, please email us with any questions prior to placing your order.

Shipping & Handing

The Silverware Guy ships to Canada and the U.S. For all other countries please contact us. Once payment is received we will endeavour to ship your purchase within 5 business days. Shipping and handling will appear once an address has been added during the check-out process. Orders over $200 CAD will ship for free.

Covid-19 Information

We are still here to serve you and fulfill all online orders as quickly as possible. Please allow 5 business days for shipping. If you experience a delay in receiving your order, please note that delivery can be slower than normal and is dependent on the postal system.

Refund Policy

We have a 10 day, 100% satisfaction, no hassle return policy without any restocking fees. If you are not 100% satisfied with your order, you can return it for any reason and receive your money back less the actual cost of shipping. Refund, and returns are not accepted for silverware/flatware that has been opened, washed, or used by you, the customer.

If you would like to proceed with a return, please email us for return instructions.

Taxes

We collect the following sales taxes for Canadian residents only:
AB, BC, MB, NT, NU, QC, SK, YT: 5% GST
ON: 13% HST
NB, NS, NL, PE: 15% HST

Payment Methods

Visa, MasterCard, American Express
Orders will be shipped within 5 business days.

Cheque
Orders will be shipped following a hold of 14 business days.

Prices are subject to change without notice. We reserve the right to cancel any transaction at any time and reverse payment of any monies received.

Privacy Policy

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